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About Cornerstone Learning Management System

The ACS Workforce Institute utilizes the Cornerstone Learning Management System (LMS) for the delivery, tracking, reporting, administration, documentation, and automation of our training programs. The Cornerstone LMS allows learners to register for our courses, complete all required components, and view their learning accomplishments.

The Workforce Institute Help Desk works to ensure learners’ success in using the Cornerstone LMS and provides all necessary details to complete their trainings as well as technical support. Troubleshooting issues, navigation, password resets and general questions can be answered by the Workforce Institute Help Desk. The team is available Monday – Friday from 8am to 5pm at wihelpdesk@acs.nyc.gov or 212-748-1898.

Our classes are available in the Cornerstone LMS to ACS staff and employees of ACS contracted provider agencies. A Cornerstone account is required to attend classes. All ACS employees are furnished with an account. Contracted provider agency employees who have never taken a Workforce Institute class, click here to create an account. Others who are interested in our courses can reach out to wihelpdesk@acs.nyc.gov to determine eligibility.

 

Cornerstone LMS

new csod learning page

Cornerstone Frequently Asked Questions


Registration

How Can I Register Myself And/Or My Staff?

Many of our courses are available for registration through Cornerstone (link to Cornerstone) though some are not available for open registration. For more information, see our Learning Programs page. (link to that page) For James Satterwhite Academy courses, please call (917) 551-8494 or email JSARegistration@acs.nyc.gov. For Workforce Institute courses, please call the Workforce Institute Help Desk at (212) 748-1898 or email WIHelpDesk@acs.nyc.gov.

Who Is Eligible To Participate In Your Courses?

Our courses are designed for staff working in the child welfare and juvenile justice systems in NYC, which includes employees at ACS and its contract provider agencies. If you do not fall into either category and are interested in taking one of our courses, please reach out to the Workforce Institute Help Desk (wihelpdesk@acs.nyc.gov).


Required Components

How Do I Know If I Have Finished All Required Pre-Work?

You can view pre-work completion by clicking here to access your transcript in Cornerstone which displays your list of classes. Once you find the curriculum of the class you’re enrolled in, please click on the ‘Open Curriculum’ button.

Completion of your pre-work is REQUIRED, and you WILL NOT have an opportunity to complete your pre-work onsite. You WILL NOT be admitted to class if you have not completed your pre-work.

Where Do I Find My Pre-Work?

You can find your pre-work within the curriculum of the class you are registered for. Click here to access your transcript in Cornerstone which displays your list of classes. Once you find the curriculum of the class you’re enrolled in, please click on the ‘Open Curriculum’ button.

Where Can I Find My Post-Work?

Your post-work is available to you after you have completed your classroom session. To access this, please click here to access your transcript in Cornerstone which displays your list of classes. Once you find the curriculum of the class you’re enrolled in, please click on the ‘Open Curriculum’ button. Your post-work will be listed after your classroom session.

Where Can I Find My Certificate?

For James Satterwhite Academy courses, certificates are provided at the completion of the course.

For Workforce Institute courses, your certificate can be found once you have completed all components of a curriculum. Click here to access your transcript in Cornerstone which displays your list of classes. Once you find the curriculum of the class you’ve completed, please click on the ‘View Certificate’ button.

To access your Continuing Education Certificate, you must have completed all components of your curriculum. Click here to access your transcript in Cornerstone which displays your list of classes. Once you find the classroom session you attended, please click on ‘View Certificate’.


Cornerstone

I Forgot My Password, Can You Reset It?

You can reset your password by clicking on the ‘Forgot Password’ link on the ACS Workforce Institute Cornerstone login page. Type in your ACS ID or email address if you’re with a Provider Agency. Click on the reCAPTCHA (robot) box and submit. You will receive an email to reset your password.

How Do I Create An Account?

Only learners who have never taken a class with us should create an account. Click here to create an account or go to the Cornerstone login page and click on ‘Create an Account’. Read the instructions at the top and make sure to fill in your Service and Position.

What Is My Userid?

For ACS Employees, your Cornerstone User ID is your ACS ID you use to access your work computer. Provider Agency Employees, please use your email address.

What Is A Transcript?

Your transcript in Cornerstone is a record of your enrollment history and completion of classes with ACS Workforce Institute. You can find it here.

How Do I Find Classes I'm Registered For?

Click here to access your transcript in Cornerstone. Scroll down or type the class name into the search bar.

How Do I Join My Zoom Class?

PLEASE BE SURE TO LOG OUT OF REMOTE ACCESS OR VPN! Click here to access your transcript in Cornerstone. Scroll down or type the class name into the search bar. Click on the green launch button to be taken to zoom.

Creating An Account In Cornerstone OnDemand Video Image

Creating an Account in Cornerstone OnDemand for NYC ACS

General Navigation In Cornerstone OnDemand Video Image

General Navigation in Cornerstone for NYC ACS

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How to Address Popup Blockers in Cornerstone for NYC ACS

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Troubleshooting Adobe Flash Issues in Cornerstone for NYC ACS

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Resetting Your Password in Cornerstone OnDemand for NYC ACS

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Self Registration in Cornerstone for NYC ACS

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Logging in to Cornerstone for NYC ACS

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Staff Registration in Cornerstone for NYC ACS