About The Office of Training & Workforce Development
The Office of Training and Workforce Development provides foundational and continuous learning for child welfare and juvenile justice direct service staff and supervisors. Through the use of simulation, coaching, and other best practices in adult learning, staff develop strengths-based skills to protect and support the children, youth, and families of New York City. The Office of Training and Workforce Development is housed within the Division of Policy, Planning, and Measurement and includes both the ACS James Satterwhite Academy and the ACS Workforce Institute.
Virtual Courses
James Satterwhite Academy courses are mainly for new hires. HSLC coordinators and provider agency staff can access/register for these via HSLC. The ACS Workforce Institute has adapted our trainings to be offered virtually. These virtual programs will consist of a combination of eLearning modules and virtual synchronous sessions. View our Calendar page to see upcoming courses. To register or for more information, please login to Cornerstone.
Learning Programs
Virtual Courses
eLearning Programs
Instructor-Led Courses
The Office of Training and Workforce Development offers instructor-led, eLearning, and virtual programs to direct service staff and supervisors at ACS and its many partner agencies across the child welfare and juvenile justice sectors. The Office of Training and Workforce Development uses a variety of adult learning methods, including new technologies, online resources and simulation, to equip direct service staff and supervisors with the skills they need to support children, youth, and families.
eLearning Programs
The Office of Training and Workforce Development offers instructor-led, eLearning, and virtual programs to direct service staff and supervisors at ACS and its many partner agencies across the child welfare and juvenile justice sectors. The Office of Training and Workforce Development uses a variety of adult learning methods, including new technologies, online resources and simulation, to equip direct service staff and supervisors with the skills they need to support children, youth, and families.
Our Approach To Evaluations
Satisfaction
Satisfaction is the degree to which participants find a training favorable, engaging and relevant to their jobs.
Knowledge
Knowledge checks are the degree to which participants acquire the intended knowledge, skills, attitude, confidence and commitment based on their participation in the training.
Application
Application is the degree to which participants applied knowledge and skills from the learning programs when they are back on the job.
Impact
We partner with stakeholders across the agency to evaluate how learning and professional development can effectively impact outcomes and contribute to increased child safety & well-being.
Informational Video Content
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The following videos provide the historical, social and cultural influences on ACS policy and practice.
Professional Development Program
The Administration for Children’s Services is committed to providing professional development support to all interested ACS employees. We demonstrate our commitment to education by supporting staff who are interested in pursuing their undergraduate or graduate level studies at accredited colleges and universities while maintaining their employment.