Mandated Reporter Training: Identifying and Reporting Child Abuse and Maltreatment

*New York State law required OCFS to update its mandated reporter training by April 1. The State’s updated training is not yet available online. The current State training will no longer be available in Cornerstone and will not be accepted for training credits until the new, updated training is available. It is anticipated that the updated training will be available shortly. Please check back often.

This eLearning program provides staff with the knowledge to make an informed decision about whether a situation involves child abuse or maltreatment/neglect, what staff’s reporting obligation is, and how to go about making such a report.

Staff are introduced to the New York State Child Protective Services (CPS) system and provided some background information on CPS. From there, staff move on to looking at the questions of what child abuse and maltreatment/neglect are. During these sessions, staff define “child”, child abuse and maltreatment/neglect. Staff also learn to identify common indicators. This program addresses the do’s and don’ts of talking with children, along with how to determine if there is reasonable cause to suspect child abuse or maltreatment/neglect.

Next, staff put their learning to use with real world examples in the learning exercises module, where they are asked to evaluate their response as a mandated reporter to a particular situation. Staff also evaluate four different scenarios and how they would respond to them.

Finally, staff are taken through what to expect when making a call to the New York Statewide Central Register (SCR), how to follow up on the report, and the local response of Child Protective Services. This training was developed by the New York State Office of Children and Family Services (OCFS).


Who Should Attend?

All levels of staff working in Child Protection, Juvenile Justice, Prevention or Foster Care services, and provider agencies.


Course Benefits

Learners will:

  • Be able to effectively report child abuse or maltreatment/neglect to the New York Statewide Central Register (SCR) for Child Abuse and Maltreatment.
  • Better evaluate situations to determine whether there is reasonable cause to suspect child abuse or maltreatment.
  • Be trained to identify the physical and behavioral indicators commonly associated with child abuse and maltreatment.


Course Prerequisites

There are no prerequisites for this course.


Course Components

Once enrolled in the course, learners will complete a two-hour eLearning course. Completion of all components is necessary to receive a Certificate of Completion.


Continuing Education Units

There are no CEUs associated with this course.



Register for this course by logging in to Cornerstone, browse for the course name and complete all information.  For more information about the ACS Workforce Institute, please contact the Help Desk at or call (212) 748-1898.