Virtual Engagement of Children, Youth and Families: Gathering Information to Support Assessments and Informed Decision Making

This learning program provides learners with tips and strategies necessary to virtually gather information in situations where face-to-face contact is not viable. During this training, learners engage in a simulation to practice skills and strategies that support strengths-based engagement and virtually gathering information to guide assessments and informed decision making. Before attending this virtual, instructor-led training, learners must complete all course prerequisites listed below. 

Who Should Attend?

 All direct service staff working in Child Welfare or Juvenile Justice.


Course Benefits

Learners will:

  • Observe a virtual engagement demonstration.
  • Engage in a simulation to reinforce and receive feedback on virtual engagement skills.


Course Prerequisites

Prior to attending this course, learners are required to have completed the Motivational Interviewing learning program offered through the ACS Workforce Institute or an equivalent.


Course Components

Once enrolled in the course, learners will complete:

  • An online pre-test.
  • A three-hour, virtual, instructor-led workshop.
  • An online post-test.

Completion of all components is necessary to receive a Certificate of Completion.


Continuing Education Units

The New York City Administration for Children’s Services is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0402. This course is 3 contact hours/0.3 CEUs. CEU credit is contingent upon completion of all course components.



Register for this course by logging in to Cornerstone, browse for the course name and complete all information.  For more information about the ACS Workforce Institute, please contact the Help Desk at or call (212) 748-1898.


Download the course flyer