Our Approach To Evaluation
The Office of Training and Workforce Development uses evaluation tools and strategies to support its efforts to equip child welfare and juvenile justice direct service staff and supervisors with the skills necessary to support children, youth, and families.
This includes:
- Measuring program performance and quality and fidelity.
- Using data for continuous process improvement.
- Assessing transfer of learning, training outcomes and impact.
Evaluation is essential to promoting effective use of public resources in training and workforce development programs that best support child welfare and juvenile justice direct service staff and supervisors as they work to protect and promote the safety and well-being of New York City’s children, youth, and families.
Reaction
The degree to which participants find a training favorable, engaging and relevant to their jobs.
Learning
Knowledge checks are the degree to which participants acquire the intended knowledge, skills, attitude, confidence, and commitment based on their participation in the training.
Behavior
The degree to which participants apply what they learned during training when they are back on the job.
Impact
We partner with stakeholders across the agency to evaluate how learning and professional development can effectively impact family outcomes and contribute to increased child safety, permanency, and well-being.