Frequently Asked Questions

General

How Are You Responding To The COVID-19 Pandemic? Are You Still Offering Training?

The Office of Training and Workforce Development is committed to supporting the ongoing professional development needs of New York City’s child welfare and juvenile justice professionals during the unprecedented COVID-19 pandemic. We have adapted most trainings and transfer of learning activities into virtual opportunities. Click here for more information.

Who Is Eligible To Participate In Your Courses?

Our courses are designed for staff working in the child welfare and juvenile justice systems in NYC, which includes employees at ACS and its contract provider agencies. If you do not fall into either category and are interested in taking one of our courses, please reach out to the Workforce Institute Help Desk (wihelpdesk@acs.nyc.gov).

How Long Are Your Courses?

The length of each program varies. Please take a look at our Learning Programs page for more information.

I Have A Disability. Are There Any Special Accommodations To Attend Your Courses?

Yes, the James Satterwhite Academy and the ACS Workforce Institute are equipped to accommodate learners with disabilities. This includes, but is not limited to, access to audio and visual tools, language translators, and sign language interpreters. Additional requests for special accommodations should be sent in advance of the course.

To contact the James Satterwhite Academy, please reach out to JSARegistration@acs.nyc.gov or call (917) 551-8494. To contact the Workforce Institute, please reach out to the Help Desk at wihelpdesk@acs.nyc.gov or call (212) 748-1898.

Training Sites

Are Training Sites Handicap Accessible?

Yes, all Office of Training and Workforce Development sites are handicap accessible. Buildings may be entered at ground level and are equipped with elevators to all training floors. Additional requests for special accommodations should be sent in advance of the course.

To contact the James Satterwhite Academy, please reach out JSARegistration@acs.nyc.gov or call (917) 551-8494. To contact the ACS Workforce Institute, please reach out to the Help Desk at wihelpdesk@acs.nyc.gov or call (212) 748-1898.

Do The Training Sites Have A Lactation Room?

Each training location has a dedicated lactation room. For accommodations to be made ahead of time, please email WILearningOps@acs.nyc.gov.

Is There Parking Available At Any Training Locations?

There are no designated parking spaces available at any of our training locations.

Continuing Education Contact Hours

I’m A Licensed Social Worker, Can I Receive Contact Hours For The Trainings I Attend?

The New York City Administration for Children’s Services is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0402. Almost all James Satterwhite Academy and Workforce Institute courses offer contact hours.

To receive full credit for any course you take, you MUST complete all components of the program – including any required pre-work and post-work. You also MUST be in attendance all the scheduled days.

How Many Contact Hours Can I Get For The Trainings I've Attended?

The number of contact hours that you can receive is listed in the description for each class. Please take a look at our Learning Programs page for more information.

I’m Not A Social Worker, Can I Still Receive Contact Hours For My Profession?

No, the New York City Administration for Children’s Services is an approved provider for continuing education units for licensed social workers only.