Building Coaching Competency

This learning program provides learners with coaching skills and strategies aimed at creating a more collaborative, strengths-based culture. The first half of the instructor-led session supports learners in understanding the steps to successful coaching and applying the coaching skills in their supervisory roles. The second half of the session uses simulations to help identify coaching skills and practice incorporating them into everyday work. Learners are not required to have prior formal coaching experience or training. Follow-up coaching support to ensure effective implementation will be available. Before attending this virtual, instructor-led training, learners must complete on online pre-test and an eLearning module introducing the coaching skills, process and mindset.


Who Should Attend?

Supervisors and managers working in Child Welfare or Juvenile Justice, or anyone who has the responsibility to guide and continually improve the performance of direct service staff.


Course Benefits

Learners will:

  • Be trained to practice effective strategies to create a collaborative, strengths-based culture to support their staff.
  • Be trained how to integrate coaching strategies into supervision to build confidence, boost morale and encourage critical thinking skills among staff members.
  • Be introduced to skills and concepts that contribute to the long-term professional development of supervisors and staff.


Course Prerequisites

 There are no prerequisites for this course.


Course Components

Once enrolled in the course, learners will complete:

  • An online pre-test.
  • A 30-minute eLearning course.
  • A half-day, virtual, instructor-led workshop.
  • An online post-test.

Completion of all components is necessary to receive a Certificate of Completion.


Continuing Education Units

The New York City Administration for Children’s Services is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0402. This course is 3.5 contact hours/0.35 CEUs. CEU credit is contingent upon completion of all course components.



Register for this course by logging in to Cornerstone, browse for the course name and complete all information.  For more information about the ACS Workforce Institute, please contact the Help Desk at or call (212) 748-1898.


Download the course flyer