Engagement Assessment Documentation and Guidance + Outline

This eLearning program prepares learners to apply the structure of the Engagement Assessment Documentation and Guidance + Outline (EADG+O). Learners explore how to use agency resources, including policies and protocols, to enhance family engagement and documentation of casework contacts and activities. Additionally, learners practice using the EADG+O to support application of the framework and applying CARES tools to increase family engagement and information gathering. 


Who Should Attend?

A learning program for direct service staff, supervisors, managers, and all Quality Assurance staff working in the Division of Child Protection (DCP), and all Quality Improvement staff working in the Division of Policy Planning and Management (DPPM).


Course Benefits

Learners will:

  • Identify the importance of engagement and explore how to engage with families using open-ended questions and critical thinking.
  • Recognize how to maintain quality casework practice and documentation within the CONNECTIONS database.
  • Practice using follow-up questions to get a comprehensive illustration of the family’s circumstances and needs.
  • Use specific tools and strategies to engage and gather information from families.
  • Practice making informed decisions and accurate assessments regarding safety and risk concerns.


Course Prerequisites

There are no prerequisites for this course.


Course Components

Once enrolled in the course, learners will complete:

  • An online pre-test.
  • A one-hour eLearning course.
  • An online post-test.

Completion of all components is necessary to receive a Certificate of Completion.


Continuing Education Units

There are no CEUs associated with this course.



Register for this course by logging in to Cornerstone, browse for the course name and complete all information.  For more information about the ACS Workforce Institute, please contact the Help Desk at WIhelpdesk@acs.nyc.gov or call (212) 748-1898.


Download the course flyer