Micro-Video 2: Why a 2-Track?

This eLearning program examines the history, adoption and expansion of Collaborative Assessment, Response, Engagement and Support (CARES/FAR) in New York City. Learners explore why there is a need for an alternative response to an investigation when responding to some allegations of child abuse and maltreatment.


Who Should Attend?

Staff working in ACS, including Division of Youth and Family Justice, Prevention and Foster Care services, and Family Court Legal Services.


Course Benefits

Learners will:

  • Explore why the Child Welfare system needs to have different ways to respond to referrals.
  • Examine concerns of risk aversion and implicit bias.
  • Explore the differences between an investigation and CARES/FAR.


Course Prerequisites

There are no prerequisites for this course.


Course Components

Once enrolled in the course, learners will complete:

  • Once enrolled in the course, learners will complete a five to seven minute eLearning course.

Completion of all components is necessary to receive a Certificate of Completion.


Continuing Education Units

There are no CEUs associated with this course.



Register for this course by logging in to Cornerstone, browse for the course name and complete all information. For more information about the ACS Workforce Institute, please contact the Help Desk at WIhelpdesk@acs.nyc.gov or call (212) 748-1898.


Download the course flyer