Writing Effective Progress Notes: Tips and Techniques to Improve Your Documentation

This learning program provides Child Welfare staff with techniques and a framework for writing effective progress notes that reflect casework activities, as well as support assessment and decision making throughout the life of a case. Learners explore the crucial role progress notes play, and the importance of using descriptive, behavior-based language — while practicing writing progress notes. Before attending this instructor-led training, learners must complete an online pre-test.


Who Should Attend?

Direct service staff working in Child Welfare, or anyone who has the responsibility of writing progress notes in Connections.


Course Benefits

Learners will:

  • Recognize the importance of documentation in decision making.
  • Acquire tools to write progress notes in a timely fashion.
  • Learn how to best document the case information required to make informed decisions onissues of child safety, permanency and well-being.


Course Prerequisites

There are no prerequisites for this course. It is recommended that learners complete the Effective Writing Skills eLearning course offered through the ACS Workforce Institute.


Course Components

Once enrolled in the course, learners will complete an online pre-test, a one-day, instructor-led workshop and an online post-test. Completion of all components is necessary to receive a Certificate of Completion.


Continuing Education Units

There are no CEUs associated with this course.



Register for this course by logging in to Cornerstone, browse for the course name and complete all information.  For more information about the ACS Workforce Institute, please contact the Help Desk at WIhelpdesk@acs.nyc.gov or call (212) 748-1898.


Download the course flyer