Trauma-Responsive and Resilience Informed Care

This learning program introduces learners to the common language and terminology used to enhance their trauma-responsive practice. Learners will recognize how trauma and toxic stress impact a person and their experiences. Additionally, this course provides learners with foundational information on the types of traumatic responses, the Trauma Core Values, and how to infuse these principles into their work. Through thoughtful reflection time, group discussions, and practice opportunities, learners identify ways to use trauma-responsive language to effectively communicate and model collaboration with families. This is the same course being offered by the New York State Office of Children and Family Services (OCFS).


Who Should Attend?

All direct service staff and supervisors working in the Division of Child Protection (DCP) and within ACS provider agencies working in Prevention, Foster Care and Juvenile Justice programs.


Course Benefits

Learners will:

  • Extend their understanding of trauma and use shared language to improve trauma-responsive practice.
  • Discuss trauma and toxic stress, the science of trauma and the human stress response.
  • Identify what we know about how people adapt and grow from traumatic or adverse
  • Analyze the impact of trauma on service providers and identify ways of promoting self-care in the work environment.


Course Prerequisites

There are no prerequisites for this course.


Course Components

Once enrolled in the course, learners will complete:

  •  An online pre-test.
  • A two-day, virtual, instructor-led workshop.
  •  An online post-test.

Completion of all components is necessary to receive a Certificate of Completion.


Continuing Education Units

The New York City Administration for Children’s Services is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW0402. This course is 7 contact hours/0.7 CEUs. CEU credit is contingent upon completion of all course components.



Division of Child Protection staff can reach out to their Staff Development Coordinator (SDC) to register. All others can register in  Cornerstone, by browsing for the course name and completing all information.


Download the course flyer