Throughout the nation in the child welfare and juvenile justice sectors, coaching is being utilized in all facets of work situations, at every level of the system, to focus on specific abilities and specific outcomes, enhance performance and develop deeper levels of critical thinking. Coaching helps learners attain new skills faster, more efficiently, and with a greater impact on practice.
We provide learning and practice opportunities to support child welfare and juvenile justice supervisors and managers to build their coaching competency. The integration of coaching strategies into supervision builds confidence, boosts morale, and encourages critical thinking skills among staff members. With the adoption of the coach approach, New York City’s child welfare and juvenile justice system creates a collaborative, strengths-based culture to support staff at all levels.
Building Coaching Competency
Building Coaching Competency, the foundational coaching learning program at the ACS Workforce Institute, is designed to build strong, capable, and well-trained supervisors and managers that can use effective coaching strategies with staff to ensure that children, youth, and families receive the highest quality of care.
The Building Coaching Competency program introduces skills and concepts that contribute to the long-term professional development of supervisors and staff and helps to build confidence, boost morale, and encourage critical thinking skills among staff members.
To learn more, hover over each specific skill for more information:
Foundational Learning Programs
Find out more information about our foundational Building Coaching Competency learning program as well as our adaptations Building Coaching Competency: Family Court Legal Services (FCLS) and Building Coaching Competency for Administrators.
To reinforce a coaching culture and support the transfer of learning from training to on-the-job application, we offer a multi-level coaching program that supports implementation and is easily accessible to supervisory and managerial staff.
Coaching to Support Transfer of Learning
Some researchers conclude that as little as 10-15% of what is learned in training ever finds its way to the job. Skills practice and performance support after training are two key variables that can positively influence transfer of learning to the workplace. Consistent skill practice coupled with strengths-based feedback promotes the transfer of learning to everyday practice.
Coaching is an effective strategy to support staff to integrate knowledge and apply newly learned skills into their everyday practice. As a result of supervisors and managers implementing coaching as part of their supervision, direct service staff has the necessary knowledge and skills to employ strengths-based engagement techniques, develop well-informed safety and risk assessments, make sound casework decisions, and provide high quality services to the children, youth, and families that we serve.
We have implemented several activities to support the transfer of learning of the coaching skills for supervisors and managers after completion of the Building Coaching Competency course. The development and implementation of these follow-up activities are necessary as training alone is insufficient for learners to apply what they learn in the real world.
The Coaching Collaboratives are a follow up to the Building Coaching Competency (BCC) learning program designed to support supervisors and managers as they integrate coaching into their supervisory practice. These workshops give participants the opportunity to practice coaching, meet with colleagues to discuss successes in coaching, and gain support on how to continue to implement coaching in the workplace. Find out more information about our Coaching Collaboratives.
Advanced Coaching Phase I – Skill Refreshers
The Skill Refreshers are a series of specialized learning programs that highlight each of the coaching skills. There are a total of Five Skill Refreshers: presence & listening, reflecting/clarifying, questioning, feedback, and accountability. The Skill Refreshers are interactive and give participants an opportunity to practice using the coaching skills in order to gain proficiency and confidence in using the coach approach with their staff. Find out more information about our Skill Refreshers.
Advanced Coaching Phase II
Advanced Coaching Phase II is an interactive experience that allows participants to observe videos that demonstrate best case practice coaching scenarios. Participants can assess their understanding of Coaching Skills and Coaching Process by answering a series of knowledge-based and immersive questions. Phase II is offered as a classroom experience or interactive eLearn. Find out more information about Phase II: The Classroom Experience and Phase II: Interactive eLearning Experience.
Supporting Knowledge into Practice (SKIP)
Workforce Institute SKIP coaches are based onsite with supervisors and leaders throughout the Division of Child Protection and the Division of Youth and Family Justice. The coaches implement an array of research-based transfer of learning strategies to support supervisors and leaders in their competent and consistent use of the coach approach. As a result, supervisors and leaders create opportunities for direct service staff to practice strengths-based engagement and foundational motivational interviewing skills.